PATTAR: Credit Memo Not Interfacing From Projects to Receivables - Error: No Active Ship to Address Id For This Project's Customer (Doc ID 2193810.1)

Last updated on MARCH 16, 2017

Applies to:

Oracle Project Billing - Version 12.0.1 and later
Information in this document applies to any platform.
Credit Memo, Ship To, Bill To, Interface Invoices, PATTAR

Symptoms

Credit Memo is not interfacing from Projects to Receivables .

Output for 'PRC: Interface Invoices to Receivables' (PATTAR) request shows the error below:

 "No active ship to address id for this project's customer."

 

1. The customer had the Bill-to and Ship to Business Purposes amended a few times in AR.

2. When the Credit Memo was created, bill-to and ship_to address was missing in AR.

3. Later on, a new address has been setup in AR, but in Projects has remained the old address.

4. PRC: Interface Invoices to Receivables hasn't picked the Credit Memo.

Steps to reproduce:
-----------------------
1. Create a Projects invoice.
2. Delete Bill_ to/Ship_ to address from AR.
3. Create Credit Memo for that specific invoice.
4. Try to interface Credit Memo from Project to AR: CM not interfacing to Project  -> the error is returned.


Changes

 

Cause

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