PATTAR: Credit Memo Not Interfacing From Projects to Receivables - Error: No Active Ship to Address Id For This Project's Customer (Doc ID 2193810.1)

Last updated on FEBRUARY 21, 2023

Applies to:

Symptoms

Credit Memo is not interfacing from Projects to Receivables .

Output for 'PRC: Interface Invoices to Receivables' (PATTAR) request shows the error below:

 "No active ship to address id for this project's customer."

1. The customer had the Bill-to and Ship to Business Purposes amended a few times in AR.

2. When the Credit Memo was created, bill-to and ship_to address was missing in AR.

3. Later on, a new address has been setup in AR, but in Projects has remained the old address.

4. PRC: Interface Invoices to Receivables hasn't picked the Credit Memo.

Steps to reproduce:
-----------------------
1. Create a Projects invoice.
2. Delete Bill_ to/Ship_ to address from AR.
3. Create Credit Memo for that specific invoice.
4. Try to interface Credit Memo from Project to AR: CM not interfacing to Project  -> the error is returned.

Changes

 1. The customer had the Bill-to and Ship to Business Purposes amended a few times in AR.

2. When the Credit Memo was created, bill-to and ship_to address was missing in AR.

3. Later on, a new address has been setup in AR, but in Projects has remained the old address.

Cause

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