After Upgrade From 11i To 12.2.5, not able to save a repair estimate line without entering a DFF Value when the Depot Repair Estimate Lines DFF has a mandatory segment

(Doc ID 2193926.1)

Last updated on OCTOBER 19, 2016

Applies to:

Oracle Depot Repair - Version 12.2.5 and later
Information in this document applies to any platform.


On : 12.2.5 version, Repair Orders > Repair Estimates

After upgrading from 11i to R12.2.5, in the Repair Orders/Service Orders form, an estimate line can not be saved without entering DFF value when the Depot Repair Estimate Lines DFF has a mandatory segment.
The following error is displayed:

Please enter the required value for the Extra Info segment in the Deport Repair Estimate Lines flexfield.

The issue can be reproduced at will with the following steps:
1. In the Depot Repair Estimate Lines DFF define a mandatory segment
2. In Depot Repair form create Service Order
3. Go to Estimate tab
4. Enter an Estimate line
5. Try to save the estimate and it cannot be saved indicated that the DFF value needs to be entered but, it cannot entered because the line is not saved.
It is a loop error that doesn't allow the Estimate line to be saved.


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