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Credit Check Hold Is Applied On Order Header After The Order Line Is Scheduled During Order Import (Doc ID 2194025.1)

Last updated on OCTOBER 22, 2019

Applies to:

Oracle Order Management - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Credit Check Hold is applied on order header after the order line is scheduled during order import.
Order line is scheduling even though the order is qualified for credit check hold and the hold is applied after scheduling.
For manual orders entered via the form, this issue is not occurring. The credit check hold is applied after order header is booked and before the schedule event hence scheduling is prevented.

EXPECTED BEHAVIOR

Credit check hold should be applied preventing scheduling.


STEPS
1. Use order import to bring in sales order that will fail credit check
2. Imported order is scheduled

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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