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Medical Coverage Suspended When No Certifications Required (Doc ID 2194036.1)

Last updated on NOVEMBER 14, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP9 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Medical coverage is being suspended when no certifications are required.

EXPECTED BEHAVIOR
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Medical should not be suspended when no certifications are required.

STEPS
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The issue can be reproduced at will with the following steps:
1. Process LE.
2. From Benefit Service centre select employee + spouse for a different plan within the same plan type.
3. Enrollment is successful.

1. Login from self service as an employee.
2. Update benefits.
3. select employee + spouse for a different plan within the same plan type.
3. Enrollment is suspended and there is no certification action.

Cause

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