Error ORA-28239: no key provided when trying to open My Learning - Learning Home. (Doc ID 2194148.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Learning Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

When navigating to: Learning Management for Employees -> My Learning -> Learner Home the page generates the following error:
 

ERROR
-----------------------
ORA-28239: no key provided; ORA-06512: at "SYS.DBMS_OBFUSCATION_TOOLKIT_FFI", line 59

[Sep 12, 2016 10:17:25 AM EDT]:1473689845578:-1:-1:ebs.example.com:192.168.100.83:-1:-1:810:61228:UKHRMS(2611):402503700:Thread[[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)',5,Pooled Threads]:192.168.100.83:74584:1473689839284:5:UNEXPECTED:[UNEXPECTED_OA_EXCEPTION: user name = UKHRMS: responsibility name = Learning Management for UK Employees]:oracle.apps.fnd.framework.OAException: java.sql.SQLException: ORA-28239: no key provided
ORA-06512: at "SYS.DBMS_OBFUSCATION_TOOLKIT_FFI", line 59
ORA-06512: at "SYS.DBMS_OBFUSCATION_TOOLKIT", line 190
ORA-06512: at "APPS.FND_CRYPTO", line 125
ORA-06512: at "APPS.FND_CRYPTO", line 140
ORA-06512: at "APPS.HR_HRHD_INITIAL_LOAD", line 2111
ORA-06512: at line 1

  at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(OAException.java:996)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Navigate to: Learning Management for Employees
2. My Learning
3. Learner Home
4. The error is generated.

Cause

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