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After End dating the Lookups incidents which use those end dated lookups are not able to open in Agent Dashboard page (Doc ID 2194206.1)

Last updated on AUGUST 23, 2018

Applies to:

Oracle Customer Support - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms


After End dating the Lookups which are used as an LOV in the extended attribute setup, Observed that incidents which use those end dated lookups are not able to open in Agent Dashboard page



ERROR
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java.lang.NullPointerException at oracle.apps.cs.csz.cicfwk.webui.CICAttrSingleColCO.renderAttributes(CICAttrSingleColCO.java:384)




STEPS
-----------------------
The issue can be reproduced at will with the following steps:

End Date any lookup related to Agent Dashboard page and try to open the SR which include end dated lookup.

Application Developer -> Define Lookups-> End Date any lookup

Open Customer Support -> Agent Dashboard -> Open any SR which includes end dated lookup as LOV -> Check the result



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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