After End dating the Lookups incidents which use those end dated lookups are not able to open in Agent Dashboard page
Last updated on MARCH 08, 2017
Applies to:Oracle Customer Support - Version 12.2.3 and later
Information in this document applies to any platform.
After End dating the Lookups which are used as an LOV in the extended attribute setup, Observed that incidents which use those end dated lookups are not able to open in Agent Dashboard page
java.lang.NullPointerException at oracle.apps.cs.csz.cicfwk.webui.CICAttrSingleColCO.renderAttributes(CICAttrSingleColCO.java:384)
The issue can be reproduced at will with the following steps:
End Date any lookup related to Agent Dashboard page and try to open the SR which include end dated lookup.
Application Developer -> Define Lookups-> End Date any lookup
Open Customer Support -> Agent Dashboard -> Open any SR which includes end dated lookup as LOV -> Check the result
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