Last updated on OCTOBER 18, 2016
Applies to:Oracle Supplier Network - Version 5.1 and later
Information in this document applies to any platform.
In Oracle Supplier Network (OSN), invoices send by suppliers are making it to the OSN Production successfully. However, there is an error trying to receive the invoices from OSN.
The issue started to occur recently, as previously the invoices were being received successfully from OSN.
Due to this issue, the business is unable to receive the invoice information being sent by suppliers through OSN.
This error applies to the Oracle SN Production Message Hub.
Oracle Supplier Network detected the following error routing your document
Error: Cannot get connection to the database.
Document Type: Invoice
Document Number: 327168OCT1716
Control Number: 20161018.00350451.PROD.doc-1
Receiver: [receiver name]
Sender: [sender name]
Date: 2016-10-18 01:26:47.0
Error Code: 2000
Error Message: Cannot get connection to the database.
Cause: OXTA Errors
Steps To Reproduce
The issue can be reproduced at will with the following steps:
1. Log in to OSN.
2. Navigate to Receive Messages page.
3. Search for the recent invoices. There are many transactions with the same values as follows:
Transaction Type = PROCESS_INV...
Status = ERROR
Resend Status = (null)
Error Code = OXTA-2000
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