Install Base Instance Is Not Getting Created From Sales Order (Doc ID 2194865.1)

Last updated on MAY 19, 2017

Applies to:

Oracle Installed Base - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Item instance is not getting created for sales order

EXPECTED BEHAVIOR
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Item instance needs to be created as Order is completed
STEPS
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The issue can be reproduced at will with the following steps:

1. Create and complete a Sales Order that includes IB trackable items
2. Check IB for item instance and observe that it has not been created
3. SFM is up and the 'SFM Event Manager Queue Service' is active.

Cause

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