Install Base Instance Is Not Getting Created From Sales Order On R12.2.5+
(Doc ID 2194865.1)
Last updated on DECEMBER 10, 2024
Applies to:
Oracle Installed Base - Version 12.2.5 and laterOracle Service Contracts - Version 12.2.5 and later
Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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Item instance is not getting created for sales order
EXPECTED BEHAVIOR
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Item instance needs to be created as Order is completed
STEPS
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The issue can be reproduced at will with the following steps:
- Create and complete a Sales Order that includes IB trackable items
- Check IB for item instance and observe that it has not been created.
- SFM is up and the 'SFM Event Manager Queue Service' is active.
Note: This issue can lead to the Service Contracts error 'Referenced Product not present in the Installed Base'.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |