Credit Score Cannot be Calculated for the Data Point Due to Missing Data Point (Doc ID 2195142.1)

Last updated on MAY 03, 2021

Applies to:

Oracle Credit Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Data Summary and Data Points

When attempting to create a case folder the following error occurs:

ERROR
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The credit score cannot be calculated for the data point current Year total equity most likely due to missing or invalid value.

- error varies depending on the data point.

STEPS
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The issue can be reproduced at will with the following steps:
1. Submit a credit application for a customer, and calculate the data points.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot create customer scores in a case folder.