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TeleService Charges Submission Error: 'There are no charges eligible for submission to Oracle Order Management for this Service Request ."' (Doc ID 2195241.1)

Last updated on NOVEMBER 14, 2017

Applies to:

Oracle Teleservice - Version 11.5.10 to 12.2.5 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Symptoms

 When trying to submit charges  get the following error

ERROR
-----------------------
There are no charges eligible for submission to Oracle Order Management for this service request.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Service Request
2. Enter charge lines
3. Try to submit

Cause

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In this Document
Symptoms
Cause
Solution

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