TeleService Charges Submission Error: 'There are no charges eligible for submission to Oracle Order Management for this Service Request ."'
(Doc ID 2195241.1)
Last updated on MAY 06, 2020
Applies to:
Oracle Teleservice - Version 11.5.10 to 12.2.5 [Release 11.5 to 12.2]Information in this document applies to any platform.
Symptoms
When trying to submit charges get the following error
ERROR
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There are no charges eligible for submission to Oracle Order Management for this service request.
STEPS
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The issue can be reproduced at will with the following steps:
1. Create Service Request
2. Enter charge lines
3. Try to submit
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |