My Oracle Support Banner

Cannot Close 'Open FYI Notification' When Purchase Order Is Rejected/Withdrawn And Then Deleted From System (Doc ID 2195305.1)

Last updated on JUNE 11, 2019

Applies to:

Oracle Purchasing - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Approvals - Req, PO

After opening an in process Purchase Order (PO) in the Buyer Work Center and selecting "Withdraw" the user can delete the PO when it becomes INCOMPLETE.
Then when attempting to open the FYI notification "Standard Purchase Order xx has been Withdrawn" the following error occurs:

ERROR:
"You have encountered an unexpected error.Please contact System administrator for assistance."

 

Steps to reproduce:

The issue can be reproduced at will with the following steps:
1. Raise a PO XX and submit it for approval
2. Withdraw the PO
3. The PO is incomplete
4. Delete the PO using the delete function
5. Try to Open the notification "Standard Purchase Order XX has been Withdrawn"
6. After the patch 18459501:R12.PO.D following message is being given instead of error
 "The document is no longer exist".
7. But OK button is missing.
Once the user click on OK then only notification gets closed.

After the patch 18459501:R12.PO.D following message is being given instead of error
 "The document is no longer exist".

But OK button is missing.
Once the user click on OK then only notification gets closed.

Above case can happen when the Purchase Order is Rejected.

 

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.