After Applying RPC4 EAM Work Request Page DFF Field LOV Not Lists Any Values. (Doc ID 2195836.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, COST

ACTUAL BEHAVIOR
---------------
After applying 21236633 Recommended Patch Collection 4 [RPC4] in production or Patch 21778911R12.EAM.B, DFF(Descriptive Flexfield) on Work Request Information does not fetch any values for Departments.

EXPECTED BEHAVIOR
-----------------------
After applying 21236633 Recommended Patch Collection 4 [RPC4] in production or Patch 21778911R12.EAM.B, DFF(Descriptive Flexfield) on Work Request Information should fetch values for Departments.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Apply Patch 21236633
2. Responsibility: Maintenance Super User
3. Click on Create Work Request.
4. Click on Maintenance Department LOV
5. No values fetched.

Cause

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