Default Service Request View Does Not Affect Setting From Home Page (Doc ID 2196324.1)

Last updated on OCTOBER 24, 2016

Applies to:

Oracle iSupport - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Homepage

ACTUAL BEHAVIOR
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Default Service Request View does not affect setting from Home Page


EXPECTED BEHAVIOR
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Expect the view which is set as default service request view from Personalize Service Request page should be defaulted when user navigates to home page

STEPS
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The issue can be reproduced at will with the following steps:

1. Login as iSupport Business user and navigate to home page .
2. Click on the Edit button from the SR Bin.
3. Create a new View
3. Give the required View name and make it a Default Service Request View by checking the checkbox.. Then save.
This should be the default SR view on the Home page tab, the user first page after logging in to
Going back to the Home tab, the Service Request table results should be showing the results from the view which is set to be the default SR View.
But it does not happen



Cause

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