Dispatch Center: Arrival And Departure Task Are Not Displaying In Plan Board (Doc ID 2196361.1)

Last updated on SEPTEMBER 18, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
Arrival and departure tasks do not display on the Dispatch Center Plan Board for the first time when the page opens.  The User needs to click on the 'Refresh' button to display them.

EXPECTED BEHAVIOR
Arrival and departure tasks should display on the Dispatch Center Plan Board for the first time when the page opens.

STEPS
1. R) Field Service Manager -> Run concurrent program "Generate Field Service Trips".
2. R) Field Service Dispatcher -> Open Dispatch Center form and navigate to Plan Board to check Arrival and departure task created by above program.
3. No arrival and departure tasks are display on the Plan Board.
4. Click on 'Refresh' button and now the tasks have started displaying.

Cause

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