Copied Order Not Going on Credit Check Failure Like Original Order (Doc ID 2196392.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Payment

ACTUAL BEHAVIOR
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When copy a sales order from few of the orders the new order is not validated the credit check and the order is booked without credit check hold.

EXPECTED BEHAVIOR
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Expect credit check hold be applied.

STEPS
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The issue can be reproduced at will with the following steps:
1. Order Management Super User responsibility
2. Navigate to Sales Order form
3. Query order number
4. Check hold on order.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot put order on hold.

Cause

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