My Oracle Support Banner

Copied Order Not Going on Credit Check Failure Like Original Order (Doc ID 2196392.1)

Last updated on SEPTEMBER 22, 2018

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Payment

ACTUAL BEHAVIOR
---------------
When copy a sales order from few of the orders the new order is not validated the credit check and the order is booked without credit check hold.

EXPECTED BEHAVIOR
-----------------------
Expect credit check hold be applied.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Super User responsibility
2. Navigate to Sales Order form
3. Query order number
4. Check hold on order.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot put order on hold.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.