Unable To Re- Receive a Serial Number That Was Returned To Supplier (Doc ID 2196448.1)

Last updated on OCTOBER 24, 2016

Applies to:

Oracle Inventory Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior
Unable to re- receive a serial number that was Returned to Supplier

1. Perform a PO receipt of a serial controlled item with Standard Routing in the handheld.
2. Putaway the received LPN to Inventory. Now, the serial is in Stores.
3. Perform a Return to Supplier transaction. The serial goes to Issued out of Stores status
4. Receive the PO again and try to enter the serial that was returned. The serial validation fails and we are unable to re-receive the serial

Note that the profile INV: Restrict Receipt of Serials is set to "Yes".


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms