Returns Portal Does Not Return Service Orders Created From Depot Repair Workbench (Doc ID 2196639.1)

Last updated on OCTOBER 28, 2016

Applies to:

Oracle Depot Repair - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Depot Repair Portal

ACTUAL BEHAVIOR
---------------
On Manage Returns search page, Blind Search Returns no records.
The search by return type also returns no records.


EXPECTED BEHAVIOR
-----------------------
Expect to find correct records.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in Depot Repair and open Manage Returns
2. Navigate to 'Advanced Search'
3. Do a Blind search or search by Return Type

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms