Returns Portal Does Not Return Service Orders Created From Depot Repair Workbench

(Doc ID 2196639.1)

Last updated on OCTOBER 28, 2016

Applies to:

Oracle Depot Repair - Version 12.2.5 and later
Information in this document applies to any platform.


On : 12.2.5 version, Depot Repair Portal

On Manage Returns search page, Blind Search Returns no records.
The search by return type also returns no records.

Expect to find correct records.

The issue can be reproduced at will with the following steps:
1. Log in Depot Repair and open Manage Returns
2. Navigate to 'Advanced Search'
3. Do a Blind search or search by Return Type


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms