Unable To Place An Order For New Customer Validation failed for the field - Bill To FRM-41830

(Doc ID 2196905.1)

Last updated on OCTOBER 25, 2016

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Transaction Entry

When attempting to save a new sales order using a new customer the following error occurs.

OBSERVATION
We are unable to place an order and getting error message. As soon as we enter the customer
name/number, ship-to and bill-to details get populated on the sales order form. But the bill-to
that gets populated is not valid for some reason. When we try to re-enter the same value, it says
no data in the list of values. Customer setups are all correct since we have other customers
setup in a similar way.

NOTE: OM System Parameters Customer Relationships is already set to “Related Customer”.


ERROR
"Validation failed for the field - Bill To"
"FRM-41830: List of Values contains no entries


STEPS
1. Responsibility: Order Management Super User
2. Order Organizer > Sales Order
3. Enter Existing Customer #
  Order Type Default: SD Retail Project Order
4. Enter Ship To Info
5. Enter Bill To Info > Observe Validation Error
6. Confirmed: OM System Parameters: Customer Relationships already set to “Related Customer”:



Cause

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