Unable To View Invoice For Sales Order In Order Information Html Page

(Doc ID 2197388.1)

Last updated on FEBRUARY 12, 2018

Applies to:

Oracle Order Management - Version 12.2.4 and later
Oracle Receivables - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Reporting & Business Analysis

ACTUAL BEHAVIOR
Invoice for a particular order is not visible in Order Information HTML page.
When attempting to view the invoice info, the Invoice Details is not opening.

EXPECTED BEHAVIOR
Expect to see the Invoice information for the Order Information HTML page.

STEPS
1. Responsibility: Order Management Super User
2. Order Information > Order Status
3. Provide the sale order number > Go
4. Click on the Sales Order
5. Click on the View Invoice Information.
6. Click on the invoice
7. Observe: Blank page displays:

 

Changes

 

Cause

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