California Self Service State Tax Form Is Not Giving Users The Option To Claim ‘Exempt’ From State Taxes (Doc ID 2197611.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle HRMS (US) - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Payroll Self Service

ACTUAL BEHAVIOR
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Self Service State Tax Form is not giving users the option to claim ‘Exempt’ from taxes. Recent installation of patches shows the feature to Update State Tax Withholding Information Online has been added

EXPECTED BEHAVIOR
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Employee's should be able to choose all options that are on a W4. The W4 should match what is delivered on the Self Service State tax form

STEPS
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The issue can be reproduced at will with the following steps:
1. Employee logs into Employee Self Service
2. DE4 > State - California
3. They are unable to check Exempt from California State taxes



Cause

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