Default Salesperson For Renewal Not Being Applied To A Contract

(Doc ID 2197886.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
-----------------------
Renewing a Service Contract and retains the salesperson from the original contract. Expected that the Salesperson on the Renewed Contract would be the value from the profile "OKS: Default Sales Person for Renewal".

You might also see the following error in the log file.

    Program Error: Contract - XXXX could not be renewed. Contact your support representative.
    OKS_RENEW_UNEXPECTED_ERROR
    OKS_RENEW_UNEXPECTED_ERROR

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Service Contracts Manager > Launch Contracts > Select Contract > Renew
1. Set the renewal for 1 Year.
2. Execute the renewal.
3a. Contract is renewed but retains the original Salesperson.
OR
3b. You get the error OKS_RENEW_UNEXPECTED_ERROR.

Changes

 

Cause

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