Default Salesperson For Renewal Not Being Applied To A Contract
Last updated on MARCH 08, 2017
Applies to:Oracle Service Contracts - Version 220.127.116.11 and later
Information in this document applies to any platform.
Renewing a Service Contract and retains the salesperson from the original contract. Expected that the Salesperson on the Renewed Contract would be the value from the profile "OKS: Default Sales Person for Renewal".
You might also see the following error in the log file.
Program Error: Contract - XXXX could not be renewed. Contact your support representative.
The issue can be reproduced at will with the following steps:
Service Contracts Manager > Launch Contracts > Select Contract > Renew
1. Set the renewal for 1 Year.
2. Execute the renewal.
3a. Contract is renewed but retains the original Salesperson.
3b. You get the error OKS_RENEW_UNEXPECTED_ERROR.
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