In R12 Suspensions Tab Is Not Available In Contact Center Accounts Tab (Doc ID 2198072.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Care - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Contact Center

ACTUAL BEHAVIOR
---------------
In 12.2.5, is not possible to access the Suspensions tab in Contact Center > Accounts > Details

EXPECTED BEHAVIOR
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Suspensions tab should be available in Contact Center > Accounts > Details

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Contact Center and query a customer
2. Go to Accounts tab
3. Click Details button
4. The Suspensions tab is not available


Changes

 

Cause

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