After R12.2.4 Upgrade For Some Service Requests Search Knowledge Errors Out For Some Solutions with"You have encountered un unexpected error.Please contact the System Administrtor for assistance" (Doc ID 2198112.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Service Request Form

After r12.2.4 for some SR's Search Knowledge errors out for some solutions


ERROR
-----------------------

"You have encountered un unexpected error.Please contact the System Administrtor for assistance"

Exception Details.
oracle.apps.fnd.framework.OAException: This request was not processed as the request URL %2FOA_HTML%2FOA.jsp%3Fpage%3D%2Foracle%2Fapps%2Fcs%2Fknowledge%2Fsolution%2Fsearch%2Fwebui%2FSolBSearchResultPG%26_ti%3D124115027%26language_code%3DUS%26oas%3DpVljw0AqDGEMKT5kTU7upA..%26cskCallingObjectCode%3DSR%26cskCallingObjectId%3D2225120%26cskCallingObjectNum%3D102384174%26cskSearchKeyword%3Dtest1%26cskProductItemIds%3D%26cskProductOrgIds%3D65%26cskPlatformItemIds%3D%26cskPlatformOrgIds%3D%26cskTaskTmplFunc%3DCSZ_TASK_TEMPLATE_CR_FN%26cskIntegEvent%3DY%26csProblemId%3DCHANGE%20REQUEST%26OAPB%3DCS_KB_SR_BRAND%26CallFromForm%3D%27Y%27 contained potentially illegal or un-encoded characters. Please try again by submitting a valid URL or contact your systems administrator for assistance.
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1247)

at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
## Detail 0 ##
oracle.apps.fnd.framework.OAException: This request was not processed as the request URL %2FOA_HTML%2FOA.jsp%3Fpage%3D%2Foracle%2Fapps%2Fcs%2Fknowledge%2Fsolution%2Fsearch%2Fwebui%2FSolBSearchResultPG%26_ti%3D124115027%26language_code%3DUS%26oas%3DpVljw0AqDGEMKT5kTU7upA..%26cskCallingObjectCode%3DSR%26cskCallingObjectId%3D2225120%26cskCallingObjectNum%3D102384174%26cskSearchKeyword%3Dtest1%26cskProductItemIds%3D%26cskProductOrgIds%3D65%26cskPlatformItemIds%3D%26cskPlatformOrgIds%3D%26cskTaskTmplFunc%3DCSZ_TASK_TEMPLATE_CR_FN%26cskIntegEvent%3DY%26csProblemId%3DCHANGE%20REQUEST%26OAPB%3DCS_KB_SR_BRAND%26CallFromForm%3D%27Y%27 contained potentially illegal or un-encoded characters. Please try again by submitting a valid URL or contact your systems administrator for assistance.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Upgrade to R12.2.4
2. Create Service Request from Form
3. Click Search Knowledge



Cause

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