Clicking On Link In 'Learner Instructor Self Service' Gives Internal Server Error

Clicking On Link In 'Learner Instructor Self Service' Gives Internal Server Error (Doc ID 2198175.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle Learning Management - Version 12.1 HRMS RUP8 and later
Information in this document applies to any platform.

When Learner Instructor Self-Service attempting to click on ‘Free Text Response’ Link, the following error occurs.

ERROR
-----------------------
Internal Server Error

Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Responsibility: Learner Instructor Self - Service

2. Navigation: Learning Instructor>Instructor Home

3. Click on Class Name

4. Click on ‘Free Text Response’ Link

5. It takes lot of time and in the end it shows (above) error message

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