Clicking On Link In 'Learner Instructor Self Service' Gives Internal Server Error

(Doc ID 2198175.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle Learning Management - Version 12.1 HRMS RUP8 and later
Information in this document applies to any platform.

Symptoms

When Learner Instructor Self-Service attempting to click on ‘Free Text Response’ Link, the following error occurs.

ERROR
-----------------------
Internal Server Error

Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Responsibility: Learner Instructor Self - Service

2. Navigation: Learning Instructor>Instructor Home

3. Click on Class Name

4. Click on ‘Free Text Response’ Link

5. It takes lot of time and in the end it shows (above) error message

Cause

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