Cannot Update Device Tag In Field Service GPS Setup.

(Doc ID 2198342.1)

Last updated on FEBRUARY 24, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 GPS Setup

When attempting to update the device tag in the GPS setup page an error occurs.   This prevents users from updating the tag name

ERROR
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A GPS device with the tag <new tag name> already exists in the system. You can not register multiple GPS devices with the same device tag.
Please correct the registration details.


STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to the Field service responsibility > setup > GPS setup page.
2. Update a device tag


Changes

 

Cause

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