Change Reason Is Not Visible in Email Notification (Doc ID 2198477.1)

Last updated on OCTOBER 28, 2016

Applies to:

Oracle Self-Service Human Resources - Version 12.1 HRMS RUP8 and later
Information in this document applies to any platform.

Symptoms



ACTUAL BEHAVIOR
---------------
When submitting a worker status change, the review page shows the change reason,
however, email and worklist notifications fail to include the change reason.

EXPECTED BEHAVIOR
-----------------------
Expect the values shown on the review page to also show on the notifications

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Manager Self Service
2. Enter a worker status change and include the 'Change Reason'
3. The review page displays the change reason
4. Worklist and email notifications do not include the field 'Change Reason'



Cause

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