My Oracle Support Banner

Change Reason Is Not Visible in Email Notification (Doc ID 2198477.1)

Last updated on OCTOBER 28, 2016

Applies to:

Oracle Self-Service Human Resources - Version 12.1 HRMS RUP8 and later
Information in this document applies to any platform.

Symptoms



ACTUAL BEHAVIOR
---------------
When submitting a worker status change, the review page shows the change reason,
however, email and worklist notifications fail to include the change reason.

EXPECTED BEHAVIOR
-----------------------
Expect the values shown on the review page to also show on the notifications

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Manager Self Service
2. Enter a worker status change and include the 'Change Reason'
3. The review page displays the change reason
4. Worklist and email notifications do not include the field 'Change Reason'



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.