My Oracle Support Banner

Personalization Data are Automatically Created For Supplier Payment Details Page (Doc ID 2198607.1)

Last updated on MARCH 25, 2019

Applies to:

Oracle iSupplier Portal - Version 12.2.3 and later
Oracle Purchasing - Version 12.2.3 and later
Oracle Sourcing - Version 12.2.3 and later
Oracle iProcurement - Version 12.2.3 and later
Information in this document applies to any platform.


On : 12.2.3 version, TechStack Issues

User level personalization is getting enabled automatically for a Supplier Payment Details page after two or three days.
Due to these personalization record, when attempting to open the payment details page the following error occurs.

Error Page
You have encountered an unexpected error. Please contact the System Administrator for assistance. 

Error Page
Exception Details.
 oracle.apps.fnd.framework.OAException: No data found for region (/oracle/apps/pos/sbd/webui/ByrPayPG).
at oracle.apps.fnd.framework.webui.JRAD2AKMapper.getRootMElement(
at oracle.apps.fnd.framework.webui.OAWebBeanFactoryImpl.getWebBeanTypeDataFromJRAD(
at oracle.apps.fnd.framework.webui.OAWebBeanFactoryImpl.getRootApplicationModuleClass(
## Detail 0 ##
oracle.adf.mds.exception.MDSRuntimeException: Unable to find component with absolute reference = /oracle/apps/pos/sbd/webui/ByrPayPG, XML Path = {1}. Please verify that the reference is valid and the definition of the component exists either on the File System or in the MDS Repository.
: XML-20108: (Fatal Error) Start of root element expected.

The issue can be reproduced at will with the following steps:
1. Login to iSupplier Portal Full Access using supplier login
2. Finance tab > View Payments
3. Get the error 

 The issue can happen to any self service pages for application version 12.2 





To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.