Personalization Data are Automatically Created For Supplier Payment Details Page (Doc ID 2198607.1)

Last updated on MAY 02, 2017

Applies to:

Oracle iSupplier Portal - Version 12.2.3 and later
Oracle Purchasing - Version 12.2.3 and later
Oracle Sourcing - Version 12.2.3 and later
Oracle iProcurement - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, TechStack Issues

User level personalization is getting enabled automatically for a Supplier Payment Details page after two or three days.
Due to these personalization record, when attempting to open the payment details page the following error occurs.


ERROR
-----------------------
Error Page
You have encountered an unexpected error. Please contact the System Administrator for assistance. 

Error Page
Exception Details.
 oracle.apps.fnd.framework.OAException: No data found for region (/oracle/apps/pos/sbd/webui/ByrPayPG).
at oracle.apps.fnd.framework.webui.JRAD2AKMapper.getRootMElement(JRAD2AKMapper.java:549)
at oracle.apps.fnd.framework.webui.OAWebBeanFactoryImpl.getWebBeanTypeDataFromJRAD(OAWebBeanFactoryImpl.java:3227)
at oracle.apps.fnd.framework.webui.OAWebBeanFactoryImpl.getRootApplicationModuleClass(OAWebBeanFactoryImpl.java:2948)
  ...
  
## Detail 0 ##
oracle.adf.mds.exception.MDSRuntimeException: Unable to find component with absolute reference = /oracle/apps/pos/sbd/webui/ByrPayPG, XML Path = {1}. Please verify that the reference is valid and the definition of the component exists either on the File System or in the MDS Repository.
: XML-20108: (Fatal Error) Start of root element expected.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to iSupplier Portal Full Access using supplier login
2. Finance tab > View Payments
3. Get the error 

 The issue can happen to any self service pages for application version 12.2 

 

Cause

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