Getting Error "You have entered an unexpected error .Please contact the System Administrator for assistance" While Accessing Saved Search in Agent Dashboard. (Doc ID 2198649.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Support - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Service Request Search

Get the following error upon trying to return to saved search after updating a service request returned from a saved search return navigation to a Saved search - error 1

ERROR
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You have entered an unexpected error .Please contact the System Administrator for assistance



STEPS
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The issue can be reproduced at will with the following steps:


1 .Go to Agent Dashboard
2. Go to a Saved Search and open it
3. Try to Update any Service Request
4. Return navigation to a Saved search from the Update Service Request page



Cause

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