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Agent Dashboard: Error "You have entered an unexpected error. Please contact the System Administrator for assistance" While Accessing Saved Search (Doc ID 2198649.1)

Last updated on MARCH 12, 2019

Applies to:

Oracle Customer Support - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Get the following error upon trying to return to a Saved Search after updating a Service Request.

Error:

You have entered an unexpected error.
Please contact the System Administrator for assistance

STEPS
-----------------------
1 .Go to Agent Dashboard
2. Go to a Saved Search and open a Service Request
3. Try to update any Service Request
4. Return navigation to a Saved Search from the Update Service Request page

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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