ERROR 'Address 0 is invalid or disabled' When Creating Tasks From Agent Dashboard.Not Able to Make Task Address non Mandatory. (Doc ID 2198789.1)

Last updated on FEBRUARY 21, 2017

Applies to:

Oracle Customer Support - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.2 version, Agent Dashboard

When attempting to create task in agent dashboard
the following error occurs.

ERROR
-----------------------
Address 0 is invalid or disabled


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Customer Support Specialist (R) -> Agent Dashboard
2. Select the SR and click on 'Resolution and Wrap up' tab in update SR page
3. Select non field service tasks under Task region and click on 'Go'
4. The address field is not mandatory and no address is selected
5. Click on Save/Apply button


Cause

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