Change Order Status Shows As 'Approval' When The Actual Status Is "Approval (Implementation Failed)" (Doc ID 2198826.1)

Last updated on OCTOBER 31, 2016

Applies to:

Oracle Product Hub - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Change Order status shows as 'Approval' when the actual status is "Approval(Implementation Failed)".

EXPECTED BEHAVIOR
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Expect the change order status would reflect complete status, including the implementation program status.

STEPS
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The issue can be reproduced at will with the following steps:

1. Create a change order for item 'A1234'
2. Implement the change order
3. The change order implementation fails
4. The change order shows the Status 'Approval(Implementation Failed)'
5. Perform simple search and open item page for item 'A1234'
6. Click the Change Management tab > Change Order sub-tab
7. Change Order details are shown with the Status of 'Approval'


Cause

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