Error from Installed Base Contracts Form: "You have encountered an unexpected error. Please contact the System Administrator for assistance" (Doc ID 2198968.1)

Last updated on OCTOBER 31, 2016

Applies to:

Oracle Installed Base - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When attempting to click contract details from the Installed Base item instance page,
the following error occurs.

ERROR
-----------------------
You have encountered an unexpected error. Please contact th esystem Administrator for assistance.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Installed Base Agent User responsibility > Search and display an IB Item instance
2. Go to summary service contract record through the IB portal
3. Go to Contracts tab and Click One of the contract
4. Error above occurs.

Cause

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