Create Eam Asset Number Fails with Ora-06508 Package Csi_instance_pub Procedure Create_item_instance (Doc ID 2198995.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On :  12.1.3 version, Support Codes

While creating asset in Enterprise asset management

the following error occurs.

ERROR
-----------------------

INSERT PROCEDURE FAILED ORA-06508 PACKAGE CSI_INSTANCE_PUB PROCEDURE CREATE_ITEM_INSTANCE


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. EAM => Define Asset Number FORM
2. Enter asset details and save
3. ORA-06508: PL/SQL: could not find program unit being called in Package CSI_ITEM_INSTANCE_PUB Procedure CREATE_ITEM_INSTANCE

Changes

 

Cause

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