23066360-23110506: After R12.2.4 Upgrade Cannot Open SR From IB Record From Account Products

(Doc ID 2199253.1)

Last updated on NOVEMBER 07, 2016

Applies to:

Oracle iSupport - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Service Request

After R12.2.4 upgrade cannot open SR from an IB record from Account Products Service Requests

ERROR
-----------------------

You have insufficient privileges for the current operation. Please contact your System Administrator.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Log to iSupport, go to responsibility iSupport Business User->Dashboard->Account->Products->search Service Requests->select incident Number. it doesn't open.


Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms