23066360-23110506: After R12.2.4 Upgrade Cannot Open SR From IB Record From Account Products

(Doc ID 2199253.1)

Last updated on NOVEMBER 07, 2016

Applies to:

Oracle iSupport - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4 version, Service Request

After R12.2.4 upgrade cannot open SR from an IB record from Account Products Service Requests


You have insufficient privileges for the current operation. Please contact your System Administrator.

The issue can be reproduced at will with the following steps:
Log to iSupport, go to responsibility iSupport Business User->Dashboard->Account->Products->search Service Requests->select incident Number. it doesn't open.




Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms