Cannot Open SR From IB Record From Account Products After R12.2.4 Upgrade
(Doc ID 2199253.1)
Last updated on DECEMBER 09, 2020
Applies to:Oracle iSupport - Version 12.2.4 and later
Information in this document applies to any platform.
On : 12.2.4 version, Service Request
After R12.2.4 upgrade cannot open SR from an IB record from Account Products Service Requests
You have insufficient privileges for the current operation. Please contact your System Administrator.
Steps to Reproduce
Log to iSupport, go to responsibility iSupport Business User->Dashboard->Account->Products->search Service Requests->select incident Number. it doesn't open.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document