Incorrect Rate Displayed On Election Page Of Self Service Benefits (Doc ID 2199851.1)

Last updated on JUNE 05, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP9 and later
Information in this document applies to any platform.

Symptoms

On : 12.1 HRMS RUP9 version, Self Service Benefits

ACTUAL BEHAVIOR
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Rates displayed on the Self Service Benefits Election Page are calculating on an incorrect number of pay periods

EXPECTED BEHAVIOR
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Rates displayed should be calculated on the correct number of pay periods and match the information displayed in the Professional User Interface (PUI)

STEPS
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The issue can be reproduced at will with the following steps:
1. XX HRMS Manager
2. People -> Benefits Service Center -> Process Scheduled Event
3. Life Event Occurred Date: 01-JAN-2017
4. Process 'Open'
5. Log in as employee for whom Open was processed for
6. Employee Self-Service -> Benefits
7. Click Through Dependents page
8. On 'Update Enrollments' page; rates calculating on incorrect number of pay periods
9. Move to Confirmation Page, rates calculate correctly
10 Note that rates show correctly in the forms on 'View Enrollment Results'

Cause

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