PHP Responsibilities Do Not Expand To Show Related Functions (responsibility List Is Visible) (Doc ID 2199939.1)

Last updated on AUGUST 08, 2017

Applies to:

Oracle Applications Framework - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

E-Business Suite 12.1.3 Applications Framework, Framework issues




ACTUAL BEHAVIOR
---------------
Responsibilities do not expand to show related functions (responsibility list is visible).

We are seeing an issue where the responsibilities on homepage will not expand for some customers. We upgraded our EBS database to 12.1.0.2 this weekend and noticed the issue after the upgrade, but I am not convinced it is the root cause. Here is what we know:

1. All customers seeing the issue are using IE11, but others using IE11 do not see it
2. Firefix, Chrome, and IE8 do not produce the error
3. The error does not reproduce in our cloned test instances (also using 12.1.0.2 db)
4. Selecting a responsibility from "Favorites" link on PHP works properly
4. Clearing the browser cache has fixed the issue in only 1 case
5. Refreshing the browser with F5 key or Refresh icon allows the tree to expand and subsequent new EBS sessions work properly
6. Several EBS patches were applied along with the 12c db upgrade (these patches are also applied in the test instances mentioned in item #3 above):

16982914 (txk: in 12.1.3-121c rac enabled environment autoconfig creating wrong listener)
10427234 (autoconfig to optionally generate additional aliases for scan listener)
8796558 (wms: wms support for the new rfid model)
12923944 (BACKPORT: TST122: TRANSACTION MANAGERS NOT COMING UP)
13473483 (ISTORE SEARCH INSERT)
16289505 (au: interoperability patch for ebs 12.1)
18039691 (rdbms 12c post-upgrade patch for wms)
13443215 (fnd: fnd_stats should support auto_sample_size)
16410424 (fnd: fnd_stats should create histograms)
17189881 (fnd_stats.restore_schema_stats for all schema is failed)
*13347633 (owf: performance issues in pim load)
*20217845 (responsibility list missing after apply patch 9656424 & patch 15880118)
*21930792 (users intermittently getting fnd_session_mgr_inst_error)

* The last 3 patches in the list seem particularly relevant. We applied these patches per SR 3-12683649351.
 

EXPECTED BEHAVIOR
-----------------------
Responsibility should open normally

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. attempt to open the PHP responsibilities

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot open the PHP responsibilities.

Changes

Database upgrade to 12.1.0.2 including the following patches:

16982914 (txk: in 12.1.3-121c rac enabled environment autoconfig creating wrong listener)
10427234 (autoconfig to optionally generate additional aliases for scan listener)
8796558 (wms: wms support for the new rfid model)
12923944 (BACKPORT: TST122: TRANSACTION MANAGERS NOT COMING UP)
13473483 (ISTORE SEARCH INSERT)
16289505 (au: interoperability patch for ebs 12.1)
18039691 (rdbms 12c post-upgrade patch for wms)
13443215 (fnd: fnd_stats should support auto_sample_size)
16410424 (fnd: fnd_stats should create histograms)
17189881 (fnd_stats.restore_schema_stats for all schema is failed)
13347633 (owf: performance issues in pim load)
20217845 (responsibility list missing after apply patch 9656424 & patch 15880118)
21930792 (users intermittently getting fnd_session_mgr_inst_error)

Cause

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