Endeca ONT Full Loads Are Failing After ATG_PF Upgrade (Doc ID 2199994.1)

Last updated on NOVEMBER 07, 2016

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Endeca Integration (v5 and lower) we have found after ATG_PF.5 upgrade. when attempting to run Endeca ONT full load,
the following error occurs.

ERROR
-----------------------
 2016-10-06 05:11:21,922 ERROR 307294 [Consumer-1] Failed with the following IngestFault:
Error applying updates: Attempt to add/replace record with multiple assignments from single-assign property "HOLD_NAME"
2016-10-06 05:11:44,626 ERROR 307294 [MERGE_LINE_HOLDS_307294] Could not terminate thread Consumer-0 after 20s
2016-10-06 05:11:44,630 ERROR 307294 [WatchDog] Graph execution finished with error
2016-10-06 05:11:44,630 ERROR 307294 [WatchDog] Node MERGE_LINE_HOLDS finished with status: ERROR
2016-10-06 05:11:44,630 ERROR 307294 [WatchDog] Node MERGE_LINE_HOLDS error details:
2016-10-06 05:11:44,630 ERROR 307294 [WatchDog] !!! Phase finished with error - stopping graph run !!!


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Information Discovery
2. Run Endeca ONT full load
3. Results in errors

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete ONT full load are unable to proceed with upgrades.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms