SO Line Stuck In Supply Eligible
Last updated on MARCH 28, 2018
Applies to:Oracle Configure to Order - Version 18.104.22.168 to 12.2.6 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.
Unable to progress the Sales Order Line for ATO item, from supply eligible, when trying to progress>create supply order eligible
the following error occurs.
An internal error occured while creating a Work Order for the configuration item.
Action: Contact your Oracle support representative.
Error message seen in the Debug log file:
set_parameter_work_order_wf: CTO_WORKFLOW.set_parameter_work_order_wf100:ORA-01403: no data found In WF save messages
l_errmsg ORA-01403: no data found
L_MSG_DATA=An internal error occurred while creating a Work Order for the configuration item.
STEPS TO CHECK ERROR
Navigation: Order Management Super User -> Sales Order -> query order number xxxxx
Go to line x.1
Select Actions--> Progress Order at the ATO line.
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