SO Line Stuck In Supply Eligible (Doc ID 2200137.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Configure to Order - Version 11.5.10.2 to 12.2.6 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.

Symptoms

Unable to progress the Sales Order Line for  ATO item, from  supply eligible, when trying to progress>create supply order eligible
the following error occurs.

ERROR
-----------------------
An internal error occured while creating a Work Order for the configuration item.
Action: Contact your Oracle support representative.

Error message seen in the Debug log file:

set_parameter_work_order_wf: CTO_WORKFLOW.set_parameter_work_order_wf100:ORA-01403: no data found In WF save messages
ENTER Save_API_Messages
l_errmsg ORA-01403: no data found
LEAVING OE_MSG_PUB.ADD_TEXT
L_MSG_DATA=An internal error occurred while creating a Work Order for the configuration item.


STEPS TO CHECK ERROR
-----------------------

Navigation: Order Management Super User -> Sales Order -> query order number xxxxx
Go to line x.1
Select Actions--> Progress Order at the ATO line.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms