Ship To Site LOV in Sales Order form is Having Performance Issue (Doc ID 2200293.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Entry

ACTUAL BEHAVIOR
---------------
Ship to site taking one minute or more to come up in LOV for one customer in ebs Sales Order Entry.
This customer has around 153,000+ ship to sites.
Other customer's sites are coming up in LOV in 4 to 5 seconds.

EXPECTED BEHAVIOR
-----------------------
Expect LOV to shows in couple seconds

STEPS
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The issue can be reproduced at will with the following steps:
1. Login as Order Management responsibility
2. Open Sales Orders form
3. Enter new order
Select Ship-To Address from LOV

Cause

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