Trying to Send Email from EBS BI Publisher Via Remote Mail Server Fails with "Could not connect to SMTP host" Error

(Doc ID 2200458.1)

Last updated on NOVEMBER 03, 2016

Applies to:

BI Publisher (formerly XML Publisher) - Version 5.6.3 to 12.2 [Release 5 to 12.2]
Information in this document applies to any platform.


BI Publisher bursting is not working for office 365.
When attempting to burst a report it generates the following error:

javax.mail.MessagingException: Could not connect to SMTP host:, port:993, response:-1 error.

at com.sun.mail.smtp.SMTPTransport.openServer (

at com.sun.mail.smtp.SMTPTransport.protocolConnect (

at javax.mail.Service.connect(

at javax.mail.Service.connect(Service.javaa:134)

at javax.mail.Service.connect(



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