Receiving Returns FORM(RCVTXERE) 'RMA Number' Field Becomes Grayed Out and Unable to Update (Doc ID 2200599.1)

Last updated on NOVEMBER 06, 2016

Applies to:

Oracle Inventory Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior
In Receiving Returns form (RCVTXERE) 'RMA Number' field becomes grayed out and unable to be updated it anymore.

Steps to Reproduce

  1. Navigate to Purchasing : Receiving > Returns
  2. Query Purchase Order and/or Receipt
  3. Receiving Returns FORM(RCVTXERE) shows
  4. Enter Quantity, Return To, RMA Number
    Keep the cursor on 'RMA Number' field and Save
  5. Query again.
    (Do not close the form)
  6. Receiving Returns FORM(RCVTXERE) shows again, but 'RMA Number' field becomes grayed out and unable to update.
    User cannot enter RMA Number.

Work Around
1. Move the cursor out of 'RMA Number' field before Save, then the issue does not occur.

2. The issue will be resolved by closing and re-opening Receiving Returns FORM(RCVTXERE).

Cause

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