Email Center Administrator Knowledge Base Editor:Rich Text Editor Missing With IE11

(Doc ID 2200969.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Oracle Email Center - Version 12.2.5 and later
Information in this document applies to any platform.


On : 12.2.5 version, Other Components

While creating a new template in Email Center using the Knowlege Base Editor, the ‘Rich Text Format’ option is missing.

Expect the ‘Rich Text Format’ option to be available in the Knowledge Base Editor.

The issue can be reproduced at will with the following steps:
(R) Email Center Administrator
(N) Email Center Administration > Knowledge Base > Documents > Editor

The 'Rich Text Format'


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms