Email Center Administrator Knowledge Base Editor:Rich Text Editor Missing With IE11 (Doc ID 2200969.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Oracle Email Center - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Other Components

ACTUAL BEHAVIOR
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While creating a new template in Email Center using the Knowlege Base Editor, the ‘Rich Text Format’ option is missing.

EXPECTED BEHAVIOR
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Expect the ‘Rich Text Format’ option to be available in the Knowledge Base Editor.

STEPS
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The issue can be reproduced at will with the following steps:
(R) Email Center Administrator
(N) Email Center Administration > Knowledge Base > Documents > Editor

The 'Rich Text Format'


Cause

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