Images Will Be Displayed As Red Cross, When They Are Not Inserted But Pasted (Doc ID 2200979.1)

Last updated on NOVEMBER 07, 2016

Applies to:

Oracle Email Center - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Message Component

ACTUAL BEHAVIOR
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When the same image will simply be pasted in the reply mail body, in the message component it looks fine, but the receiver only sees a red cross.

EXPECTED BEHAVIOR
-----------------------
Image should be properly visible when pasted in the mail body

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Email Center Agent Console
2. My Inbox
3. Open any email from inbox and paste a screen shot in the mail body.
4. Press “Go” to send email.
5. Check Email in MS-Outlook.
Screen shot will be displayed as red cross.

Cause

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