Workflow Notifications Are Not Getting Processed From INBOX (Doc ID 2201170.1)

Last updated on APRIL 10, 2017

Applies to:

Oracle Workflow - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

After application of R12.ATG_PF.C.delta.6 (21900895), mailer is not able to connect to IMAP account causing notifications to get stuck in IN BOX of mailer account.

IMAP server is running in SSL mode and listening on 993 port.

The following errors are captured in the Workflow Mailer log file:

ERROR
=======
oracle.apps.fnd.wf.mailer.IMAPInboundProcessor.openNewConnection]:Unable to connect to the email store when opening the new connection at attempt #2


Changes

Applied was R12.ATG_PF.C.delta.6 (21900895) along with R12.AD.C.DELTA.8 (21841299) and R12.TXK.C.DELTA.8 (21830810). 

Cause

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