R12. Customer Standard Site Level Contact Email Does Not Display At Site Level (Doc ID 2201523.1)

Last updated on OCTOBER 13, 2022

Applies to:

Symptoms

On : 12.2.4 version, Customers Module

HzPuiActContactViewRN.xml 120.16.12020000.2
HzPuiActContactViewCO.class 120.5.12010000.4

Personalization issue on the Customers UI -> Communication tab

We have set up personalization for Contact Page to display the account and site level email address in the grid section.

At the site level the contact email address field does NOT display but does at the account level

The default value for the column display personalization at the account level is True at site level and worked.
The default value for the column display personalization at the account site level is true and update at site level to true and is not working.

STEPS TO REPRODUCE
-----------------------------
(R) Receivables Manager -> Customers -> Query any customer.

Click on Account Contacts -> Communication

Click on Personalize Stack Layout: (CmnctnRN)

Page opens with
ope Region: /oracle/apps/ar/cusstd/acctoview/webui/AcctOviewPG.CmnctnRN

Document Name /oracle/apps/ar/cusstd/acctoview/webui/AcctOviewPG

Scroll down to Select to expandColumn: (ActCntRN.ContEmailCol)
-> Click on Personalize

Set rendering to true
true

The region for email will display at the Account Contacts but not at the Account site Contact level

Changes

 
The display of contact's email address column was suppressed in the component
"CustStdPersonalizationImpl.java"

Cause

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