Advanced Collections: Entered Amount Not Cleared Upon Flipping Transaction Class In Transactions Tab

(Doc ID 2201668.1)

Last updated on NOVEMBER 08, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Transaction Details

Collections Agent UI (IEXRCALL)> Transactions Tab: Entered Amount is not cleared

If a class is chosen with no transactions, the entered amount retains the amount from the previous inquiry.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms