Advanced Collections: Entered Amount Not Cleared Upon Flipping Transaction Class In Transactions Tab (Doc ID 2201668.1)

Last updated on NOVEMBER 08, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Details

 
Collections Agent UI (IEXRCALL)> Transactions Tab: Entered Amount is not cleared

If a class is chosen with no transactions, the entered amount retains the amount from the previous inquiry.



Cause

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