No Instance Is Found For The Serial Number Error When Trying To Refresh Logistics Lines (Doc ID 2201885.1)

Last updated on NOVEMBER 08, 2016

Applies to:

Oracle Depot Repair - Version 12.2.5 to 12.2.5 [Release 12.2]
Information in this document applies to any platform.

Symptoms

After upgrading to 12.2.5  an error occurs when trying to refresh logistics lines in Depot Repair.



ERROR
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"There is no instance found for the Serial Number   ( <serial number>)".


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a repair order for an advance exchange
2. Book the return line.
3. Receive the return line.
4. Select refresh logistics.

Cause

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