No Instance Is Found For The Serial Number Error When Trying To Refresh Logistics Lines

(Doc ID 2201885.1)

Last updated on NOVEMBER 08, 2016

Applies to:

Oracle Depot Repair - Version 12.2.5 to 12.2.5 [Release 12.2]
Information in this document applies to any platform.


After upgrading to 12.2.5  an error occurs when trying to refresh logistics lines in Depot Repair.

"There is no instance found for the Serial Number   ( <serial number>)".

The issue can be reproduced at will with the following steps:
1. Create a repair order for an advance exchange
2. Book the return line.
3. Receive the return line.
4. Select refresh logistics.


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