Not Able Create Sales Order From Service Request Form As item LOV Has No Values On the Charges Tab. (Doc ID 2202455.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Charges UI, APIs, and schema

ACTUAL BEHAVIOR
---------------
When attempting to create a Charge line to create a Order to be submitted to OM, the Item LOV  is empty
 

EXPECTED BEHAVIOR
-----------------------
The Item LOV should show items to be selected for creating charge line

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
(R) Service
(N) Service Requests > Find/Create Service Requests
1.Click on Charges tab
2.Enter Charge line




Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms