Not Able Create Sales Order From Service Request Form As item LOV Has No Values On the Charges Tab.

(Doc ID 2202455.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4 version, Charges UI, APIs, and schema

When attempting to create a Charge line to create a Order to be submitted to OM, the Item LOV  is empty

The Item LOV should show items to be selected for creating charge line

The issue can be reproduced at will with the following steps:
(R) Service
(N) Service Requests > Find/Create Service Requests
1.Click on Charges tab
2.Enter Charge line


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