Multiple Charge Lines Create Multiple Sales Orders After Upgrading To R12.2.5 (Doc ID 2202559.1)

Last updated on NOVEMBER 15, 2016

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Service > Charges form, Production

ACTUAL BEHAVIOR
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After submitting charges different order numbers are created for each change line.

EXPECTED BEHAVIOR
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Normally should be only one order number for all charges lines

STEPS
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The issue can be reproduced at will with the following steps:
1. (R) Service
2. Service Requests
3. Create a Service Requests with multiple charge lines
4. Submit charge lines to Order Management.
5. charge lines creating it's own sales order instead of all lines going into one sales order

Cause

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