Customer Merge Incorrectly Locking The Account When Deleting From Merge Form (Doc ID 2203126.1)

Last updated on NOVEMBER 21, 2016

Applies to:

Oracle Trading Community - Version 12.0 and later
Information in this document applies to any platform.

Goal

Merge details are entered on the account merge form.
The record is not saved.   The merge is not needed and the toolbar is used and the record is deleted from the form.
This activity incorrectly create a record in ra_customer_merge_headers with a process flag as PROCESSING and the account is locked from further modification.
 

Solution

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