Performance Issue When Changing the Status Of a Sales Agreement which Has Thousands of Lines (Doc ID 2203454.1)

Last updated on DECEMBER 26, 2016

Applies to:

Oracle Order Management - Version 12.2 and later
Information in this document applies to any platform.
BSA - Blanket Sales Agreement

Symptoms

ACTUAL BEHAVIOR

You have a sales agreement with 35,000 lines.
The status is Pending Customer Acceptance.
When trying to change status to 'customer accepted', the system hangs and has to be restarted.

EXPECTED BEHAVIOR

Expect to be able to set status successfully

STEPS TO REPRODUCE

1. Order Management Responsibility > Sales Agreement > Sales Agreements, query Sales Agreement
2. Sales Agreement Status = Pending Customer Acceptance,
3. Click Acceptance Tab, enter Customer Signed By and Signed Date,
4. Click Customer Accept button> system does not end operation and you need to restart


Cause

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